Terms

1. Booking with ChairSwap

ChairSwap helps you book and manage appointments with your service provider.

Available after-hours appointments book immediately. Your service provider will contact you if there’s an issue or a change is needed.

2. Your account

Sign in with your mobile number and receive a code immediately.

3. Changes and cancellations

You can cancel or reschedule in ChairSwap at least 12 hours before your appointment.

When rescheduling, choose an available time at least 12 hours away. Your price stays the same.

Within 12 hours, contact your service provider directly.

4. Swapping appointments

When swaps are available for your appointment, you can offer your time for a swap if you can still attend but would prefer a different time. Your original appointment stays booked unless a swap is completed.

You can swap times with another client of the same provider who has the same service booked.

Your appointment stays yours until the swap is complete. Both clients must agree. Your service, price, payment and tip stay with your booking.

Offers expire after 24 hours or 12 hours before either appointment, whichever comes first. You can withdraw an offer or turn off swaps at any time.

5. Payments

Pay through ChairSwap or at your appointment. Online payments are processed by Stripe.

Cancel at least 12 hours before your appointment to receive a full refund of any payment made through ChairSwap. For cancellations within 12 hours, contact your service provider directly.

6. Text messages

Michael Newman’s appointment texts. Texts about appointments with Michael Newman are sent by Michael Newman. Appointment texts are optional and aren’t required to book or pay. They include confirmations, reminders, changes and swap updates. Message frequency varies. Message and data rates may apply.

Reply STOP to stop appointment texts, START to resume, or HELP for help. Stopping texts won’t affect your bookings. Sign-in codes are separate and sent only when you request one.

Texts from ChairSwap. Texts about appointments with other service providers, and those providers’ booking alerts, are sent by ChairSwap (SHEARWATER LMTD LLC). If you opt in, you get one welcome text, then for each appointment a confirmation, up to two reminders (the evening before and the morning of), and a text if an appointment changes or a requested time can’t be taken. Service providers who opt in get booking alerts, including changes and cancellation requests. Texts are optional and not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, START to resume or HELP for help, or email michael@chairswap.app.

Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how your information is used.

7. Updates to these terms

We may update these terms from time to time. The latest version will be posted here with an updated date.

8. App support

For a problem with the ChairSwap app itself, email cooperluna@outlook.com or call (732) 268-8320. For appointments and scheduling, contact your service provider.