Privacy

What we collect and why

We collect your name and contact details, appointment requests, booking details, provider-set booking requirements, payment status and messaging preferences. If you use swaps, we also store your swap preferences, offers and outcomes.

We use this information to sign you in, manage appointments and payments, send messages you choose to receive, and provide support. We record appointment activity, such as bookings, changes and cancellations, to help your provider manage their schedule.

Who handles your information

Your service provider and their authorized staff can access your booking information. We use service providers for hosting, payments, messaging and security. Stripe processes card payments; ChairSwap does not store full card numbers.

Other clients cannot see your name, contact details or payment information. When swaps are available and you choose to participate, eligible clients can see the appointment time, provider and service.

We do not sell your personal information. Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Text messages

Michael Newman’s appointment texts. Texts about appointments with Michael Newman are sent by Michael Newman. Appointment texts are optional and are not a condition of purchase. If you opt in, you receive a welcome text and about 3 texts per appointment, including confirmations, reminders and updates. Frequency varies with appointment activity. We do not send marketing messages.

Sign-in codes are separate and sent when you request them. Message and data rates may apply.

Reply STOP to stop appointment texts, START to resume, or HELP for help. Stopping texts does not cancel your appointments.

Texts from ChairSwap. Texts about appointments with other service providers, and those providers’ booking alerts, are sent by ChairSwap (SHEARWATER LMTD LLC). When you opt in, we keep your mobile number and a record of your consent — the words you agreed to, the service provider and when — and whether you’ve replied STOP, so appointment texts and alerts go only to people who agreed. If you text us asking to cancel, we may let your service provider know. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carriers are not liable for delayed or undelivered messages.

Questions or deletion requests

For privacy questions or to request removal of your information, email cooperluna@outlook.com or call (732) 268-8320.

For appointment or scheduling questions, contact your service provider.